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FAQ - Frequently asked questions
I have a Preh keyboard or touchscreen that needs repair, where should I send it?
I have a Preh keyboard or touchscreen that needs repair, where should I send it?
If you are located in the United States, contact Preh at (847) 438-4000 and ask for an RMA number. Our sales representatives will guide you through the process. For Canada and Mexico, contact any of our authorized service centers within your region.
Where can I purchase parts for my keyboard?
Where can I purchase parts for my keyboard?
Repair parts, as well as a new product, may be obtained through any Authorized Preh Distributor. Each distributor has a complete listing of Preh part numbers, as well as product knowledge to assist with your inventory needs. Please note, the main Electronic Board is not available for purchase due to possible compatibility issues between the many model and part variations.
Where can I find an authorized Preh distributor?
Where can I find an authorized Preh distributor?
Is there an authorized repair center for Preh products in Canada or Latin America?
Is there an authorized repair center for Preh products in Canada or Latin America?
Yes, we have authorized service centers in Canada and Mexico.
What type of warranty does Preh offer on their touch screens and keyboards?
What type of warranty does Preh offer on their touch screens and keyboards?
Touch screens are warranted for two years against defects in material and workmanship. Keyboards are warranted for three years against defects in material and workmanship.
Is there a manual for troubleshooting my keyboard/touchscreen?
Is there a manual for troubleshooting my keyboard/touchscreen?
Yes.
Trouble shooting manual for keyboards
Trouble shooting manual for Touch Screens
If you have any questions, please contact our Technical Support Department at
1-800-577-7734 ext 103 or techsupport(at)
prehkeytecusa.com.
Which PREH's POS keyboards is programmable?
Which PREH's POS keyboards is programmable?
My keyboard did not come with a manual. Where do I get one?
My keyboard did not come with a manual. Where do I get one?
You can down load a users manual from our website. All documentation related to your keyboard can be found at the bottom of its corresponding web-page.
Are Preh keyboards available with a USB interface?
Are Preh keyboards available with a USB interface?
Yes, the MCI series and MC147 are both available a USB interface.
How do I re-set my keyboard?
How do I re-set my keyboard?
We recommend that you perform this procedure prior to contacting Preh for an RMA, as it often corrects many common problems. To reset, hold down key positions A01 and B01 (bottom most left key and the one directly above it) while you cycle power to the keyboard. A successful reset will cause the keyboard’s LED to flash and you will hear a single beep- after which you may release keys A01 and B01. If you have additional technical questions, contact Preh Technical Support at 1-800-577-7734 ext 103 or techsupport(at)prehkeytecusa.com